Job Description

The House Manager is responsible for the daily operations, supervision, and overall management of a JC BestCare residential or host home setting. This role ensures the delivery of high-quality, person-centered care to individuals with intellectual and/or developmental disabilities while maintaining compliance with all state, federal, and agency standards.

The House Manager serves as a leader, mentor, and liaison between clients, caregivers, families, and the agency, ensuring a safe, structured, and supportive home environment.

Key Responsibilities

Program & Client Care Oversight

Ensure implementation of individualized service plans (ISPs), behavior support plans, and care plans

Monitor client health, safety, and well-being at all times

Provide direct care support as needed, including assistance with activities of daily living (ADLs)

Promote independence, community integration, and person-centered outcomes for all clients

Ensure proper documentation of client progress, incidents, and daily activities

Staff Supervision & Development

Recruit, train, and supervise direct support staff and caregivers

Develop staff schedules to ensure appropriate coverage at all times

Provide ongoing coaching, performance feedback, and evaluations

Ensure staff are trained and compliant with required certifications and agency policies

Address performance issues and implement corrective actions when necessary

Operational Management

Oversee day-to-day household operations including cleanliness, maintenance, and safety

Ensure compliance with licensing, Medicaid, and regulatory standards

Manage household budgets, groceries, and supplies responsibly

Coordinate medical appointments, transportation, and community activities

Conduct routine audits of documentation, medication administration records, and files

Compliance & Quality Assurance

Ensure adherence to JC BestCare policies and procedures

Maintain readiness for state inspections, audits, and reviews

Report incidents in a timely and professional manner

Ensure all client and staff records are accurate, complete, and up to date

Communication & Coordination

Serve as the primary point of contact between the agency, families, case managers, and stakeholders

Participate in care team meetings and provide updates on client progress

Address concerns from families or stakeholders in a professional and timely manner

Support intake, admissions, and transitions for new clients

Required Qualifications

High school diploma or GED (Bachelor’s degree in Human Services or related field preferred)

Minimum of 2–3 years of experience in residential care, IDD services, or a related field

Prior supervisory or leadership experience strongly preferred

Valid driver’s license and reliable transportation

Ability to pass background checks, drug screening, and maintain required clearances

Required Skills & Competencies

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Knowledge of person-centered care and HCBS (Home & Community-Based Services)

Ability to handle crises, problem-solve, and make sound decisions

Strong organizational skills and attention to detail

Ability to work flexible hours, including evenings, weekends, and on-call as needed

Work Environment & Physical Requirements

Ability to move, or assist clients as needed

Ability to respond to emergencies in a timely manner

Work is performed in a residential home setting with occasional travel

Why Join JC BestCare?

At JC BestCare, we are committed to delivering compassionate, high-quality care while empowering individuals to live meaningful and independent lives. As a House Manager, you will play a critical leadership role in shaping outcomes for the individuals we serve.

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